Which of the Following Is NOT a Description of a Mass

question 25

Multiple Choice

Which of the following is NOT a description of a mass service provider?

• A) It has a high number of standardised services.
• B) It has some customisation of services,with mostly repetitive processes.
• C) Employees have very little contact time with customers,with the main production processes happening in the back office.
• D) Equipment is a key input,with emphases on minimising discretion by employees

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Definitions:

Shareholder's Demand

A formal request by a shareholder, typically for corporate information or to take specific actions, under legal rights.

Court Piercing

A legal action where a court disregards the corporate entity and holds its owners personally liable for corporate debts or misconduct.

Derivative Action

A lawsuit brought by a corporation shareholder on behalf of the corporation against a third party.

Suing Shareholder

A stockholder who initiates a legal action against a corporation, often for actions that are believed to harm the company or its shareholders.