Which of the Following Is NOT a Description of a Mass

question 25

Multiple Choice

Which of the following is NOT a description of a mass service provider?

• A) It has a high number of standardised services.
• B) It has some customisation of services,with mostly repetitive processes.
• C) Employees have very little contact time with customers,with the main production processes happening in the back office.
• D) Equipment is a key input,with emphases on minimising discretion by employees

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Definitions:

Johari Window

A tool for understanding and improving self-awareness, interpersonal relationships, and group dynamics, involving both known and unknown aspects of oneself.

Unknown Area

A topic, field, or subject matter that is not known or familiar to an individual or group.

Blind Area

in the context of personal development refers to aspects of oneself that others are aware of but the individual is not.

Quality of Feedback

The effectiveness and usefulness of information or advice given to someone to improve their performance or understanding.