When Calculating Billable Hours,which of the Following Should Be Included

question 71

Multiple Choice

When calculating billable hours,which of the following should be included?
I the number of hours a employee has available to service customers
Ii the number of hours a employee spends on training that is related to improving customer services
Iii annual leave and sick leave

• A) i only
• B) i and ii
• C) i and iii
• D) i,ii and iii

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