When Calculating Billable Hours,which of the Following Should Be Included

question 71

Multiple Choice

When calculating billable hours,which of the following should be included?
I the number of hours a employee has available to service customers
Ii the number of hours a employee spends on training that is related to improving customer services
Iii annual leave and sick leave

• A) i only
• B) i and ii
• C) i and iii
• D) i,ii and iii

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Definitions:

Process Change

Refers to the implementation of new or modified business processes with the aim of improving efficiency, productivity, or quality within an organization.

Stable and Predictable

Referring to conditions or environments that are consistent and reliable, with outcomes that can be anticipated.

Random Sampling

A method in statistics where a subset of individuals is chosen from a larger set or population in a way that each individual has an equal chance of being selected.

Sampling Technique

A method used in statistical analysis to select a subset of individuals or items from a larger population to estimate characteristics of the whole population.