Customer Relationship Management Systems Change the Focus from Managing Products

question 62

True/False

Customer relationship management systems change the focus from managing products to managing customers.

---

Definitions:

Gene

Section of DNA having the same arrangement of chemical elements.

Amine

Organic compounds derived from ammonia by replacement of one or more hydrogen atoms by hydrocarbon or other radicals; they play essential roles in biology as building blocks of proteins and neurotransmitters.

Developmental Psychologist

A professional who studies the growth and development of the human mind and behavior across the lifespan.

Newborns

Refer to infants from birth to about two months of age, during which they undergo rapid physical and cognitive development.