The Two Critical Decisions Concerning Capacity Include

question 67

Multiple Choice

The two critical decisions concerning capacity include

• A)When to increase and how much to increase.
• B)When to increase and where to locate.
• C)How much to increase and where to locate.
• D)None of these answer choices is correct.

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Definitions:

Evaluate Service

The process of assessing the quality, efficiency, and satisfaction provided by a service to ensure it meets or exceeds customer expectations.

Frontline Employees

Workers who directly interact with customers, playing a critical role in customer service and experience.

Service Standards

The predefined levels of quality and performance in service delivery that a business commits to achieve in its customer interactions.

Customer Complaints

Expressions of dissatisfaction or grievances made by customers about a product or service.