A Structured Process That Translates the Voice of the Customer

question 8

Multiple Choice

A structured process that translates the voice of the customer into technical design requirements is known as

• A)quality function deployment (QFD).
• B)failure mode and effects analysis (FMEA).
• C)concurrent design.
• D)robust product design.

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Definitions:

Required Reserve Ratio

The proportion of deposits that banks are required to hold in reserve and not lend out.

Required Reserve Ratio

The fraction of deposits that banks must hold in reserve, either in their vaults or with the central bank, to ensure bank liquidity.

Federal Funds Market

A financial market that allows banks to borrow or lend excess reserves to one another, usually on an overnight basis.

Liquidity

The simplicity of transforming an asset into cash without impacting its market value.