Quality of Performance Relates to the Basic Operating Characteristics of a Product

question 9

True/False

Quality of performance relates to the basic operating characteristics of a product.

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Definitions:

Criticism

The act of expressing disapproval of someone or something based on perceived faults or mistakes, or the analysis and judgment of merits and faults.

Corrective Facework

Efforts to correct what one perceives as a negative perception of oneself on the part of others.

Positive Facework

involves communication strategies aimed at enhancing, maintaining, or attempting to restore an individual's self-esteem or positive social image.

Preventative Facework

Efforts to maintain and enhance one’s positive self-perceptions.