Students Arrive Randomly at the Help Desk of the Computer

question 85

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the average service time for this problem?

• A) 1 minute
• B) 2 minutes
• C) 3 minutes
• D) 5 minutes
• E) 20 minutes

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Definitions:

Personal Competence

An individual's ability to effectively manage and use their own emotions and skills in various situations.

Management By Objectives

A strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.

Performance Goals

Specific objectives related to an individual's or organization's performance, focusing on outcomes and achievements in a given period.

Higher-order Needs

Needs that go beyond the basic physical requirements, such as the need for esteem, affection, belonging, and self-actualization.