________ Refers to the Physical Surroundings in Which a Service

question 197

Short Answer

________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees.

---

Definitions:

Assertive Communicators

Individuals who express their opinions and needs directly and respectfully, without infringing on the rights of others.

Passive-aggressive

A behavior characterized by indirect resistance to the demands of others and an avoidance of direct confrontation.

Good Definitions

Explanations or descriptions of a term or concept that are clear, precise, and encompass all essential features.

Essential Characteristics

Fundamental qualities or attributes that define the nature of something.