One Fundamental Difference Between a Process Chart and a Process

question 8

Multiple Choice

One fundamental difference between a process chart and a process map is that

• A) the process chart uses a time dimension, while a process map is not time-oriented.
• B) the process chart includes the supply chain, while the process map stays within an organization.
• C) the process chart is more like a table, while the process map is more like a schematic diagram.
• D) the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer.
• E) there is no difference.

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Definitions:

Legitimate

Refers to something that is lawful, justified, or recognized as being in accordance with established rules, principles, or standards.

Referent

An individual or group that someone relates to or identifies with, often used as a standard for comparison in social psychology.

Referent Power

A form of influence based on the leader's personal traits and the followers' identification with, attraction to, or admiration for the leader.

Critical

Characterized by a tendency to question, evaluate, and analyze issues thoroughly before accepting them as true or making decisions.