Service Blueprinting

question 26

Multiple Choice

Service blueprinting

• A) provides the basis to negotiate prices with suppliers
• B) mimics the way people communicate
• C) determines the best time for each step in the process
• D) focuses on the provider's interaction with the customer
• E) shows how Ishikawa techniques can be added to improve quality

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Definitions:

Dendritic Fields

Complex branching structures at the end of neurons that receive synaptic inputs from other neurons.

Dorsal

Dorsal refers to the back side of an organism or the top side in organisms that move horizontally, opposite to the ventral side.

Orbital

Referring to the orbitofrontal cortex, a region of the brain involved in decision-making and processing of rewards and emotions.

Split-brain Patient

A split-brain patient is an individual who has had the corpus callosum, the main connection between the brain's two hemispheres, surgically severed to some degree, often used to treat severe epilepsy, leading to unique insights into brain function.