A 
index greater than ________ is a capable process,one that generates fewer than 2.7 defects per 1000 at the ±3σ level.
Definitions:
Payment System
A mechanism or a set of instruments that facilitates the transfer of funds from one entity to another, which can be operated by financial institutions, electronic systems, or through manual processes.
Medicare Managed Care
A type of Medicare health plan provided by private companies that contract with Medicare to provide all Part A and Part B benefits and often Part D (prescription drug coverage) as well.
Primary Care Physician
A healthcare provider who offers general medical treatment to patients and is usually the first point of consultation for all health issues.
Referrals
Recommendations to consult another physician or specialist.
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