Security Is the Determinant of Service Quality That Means Freedom

question 39

True/False

Security is the determinant of service quality that means freedom from danger,risk,or doubt.

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Definitions:

Distributive Fairness

The perceived fairness of outcomes received, often related to resource distribution or the allocation of benefits and burdens.

Guaranteed Reservation

A booking or reservation that guarantees the customer's space will be held until a specified time, providing assurance against overbookings.

Room Rates

The price charged for occupying a room in a hotel or similar establishment, often varying based on season, amenities, and location.

Negative Word of Mouth

The act of consumers sharing unfavorable opinions or experiences about a product, service, or brand with others, which can potentially harm the business's reputation.