Deming's Writings on Quality Tend to Focus on the Customer

question 95

True/False

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

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Definitions:

Powerlessness

A state of feeling unable to control, influence, or effectively act in a situation, often leading to frustration and vulnerability.

Acute Mania

A phase of bipolar disorder characterized by an elevated mood, overactivity, rapid speech, and impulsive behavior.

Pressured Speech

Rapid, frenzied, or uninterrupted speech that is a characteristic of certain psychological disorders, such as bipolar disorder during manic phases.

Copious Notes

Detailed and extensive written remarks or observations.