Quality Can Improve Profitability by Reducing Costs

question 139

Multiple Choice

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements?

• A) flexible pricing
• B) increased productivity
• C) lower rework
• D) lower warranty costs
• E) lower scrap costs

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Definitions:

Cognitive Simplicity

A cognitive style or way of construing the environment characterized by a relative inability to perceive differences among people.

Conditional Positive Regard

Approval, love, or acceptance granted only when a person expresses desirable behaviors and attitudes.

Detached Personality

Behaviors and attitudes associated with the neurotic trend of moving away from people, such as an intense need for privacy.

Striving For Superiority

The urge toward perfection or completion that motivates each of us.