Identify the 10 Determinants of Service Quality

question 85

Essay

Identify the 10 determinants of service quality. Describe two of them in a sentence or two each.

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Definitions:

Admiration

A feeling of respect and approval for someone or something.

Servant Leadership

A leadership philosophy where the primary goal of the leader is to serve others, prioritizing the needs of the team and organization over their own.

Visionary Leadership

Leadership that is characterized by a clear vision, the ability to see what might be achieved in the future, and the capacity to inspire others to strive for that future.

Follower-Centred

An approach that focuses on the needs, interests, and well-being of the followers or subordinates in a leadership context.