For a Full-Time College Student, Which of the Following Moments

question 6

Multiple Choice

For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations?

• A) Your advisor made you wait, even though you had an appointment.
• B) You had to visit more than once to reach your academic advisor.
• C) Your advisor was competent, helpful, and understanding.
• D) Your advisor failed to keep her appointment with you.
• E) Your advisor offered to work with you after regular work hours.

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Definitions:

Employees

Individuals who are hired by a business or an individual to perform work in exchange for compensation.

High Tech Cures

Refers to advanced medical treatments and diagnostics that utilize cutting-edge technology and research.

Modern Medicine

A branch of medicine which is based on science, that uses the latest technology and practices for the diagnosis, treatment, and prevention of disease.

Emphasis

Special importance, value, or prominence given to something.