Which Service Design Technique(s) Would Ordinarily not Be Appropriate for Full-Service

question 64

Multiple Choice

Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals?

• A) modularizing the product
• B) customization as late in the process as possible
• C) reducing customer interaction
• D) the moment of truth
• E) All of the above are appropriate.

---

Definitions:

Social Markers

Features of speech style that convey information about mood, context, status, and group membership.

Group Membership

The affiliation or association with a specific group that shares common interests, goals, or characteristics, influencing individual identity and behavior.

Linguistic Relativity

The hypothesis that the structure of a language affects its speakers' worldview or cognition, suggesting language influences thought and perception.

Grammar

The set of rules that govern the structure and composition of phrases and sentences in a language.