Which of the Following Scenarios Illustrates a Moment That meets

question 134

Multiple Choice

Which of the following scenarios illustrates a moment that meets the customer's expectations?

• A) a sales clerk that called you by your name on your second visit to the store
• B) an express mail service that guarantees same day delivery
• C) a flight attendant that responds shortly after being called
• D) a professor that contacts people in several companies to find you a job
• E) a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store

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Definitions:

Employees

Individuals who are hired by a person or business for wages or salary to perform work or services.

Human Resource Planning

The process of ensuring that an organization has the right number and types of employees, at the right time and place, who are capable of effectively and efficiently completing tasks that will help the organization achieve its overall strategic objectives.

Strategic Planning

Procedures for making decisions about the organization’s long-term goals and strategies.