Study of Waiting-Line Models Helps Operations Managers Better Understand

question 73

Multiple Choice

Study of waiting-line models helps operations managers better understand:

• A)service systems such as bank teller stations.
• B)maintenance activities that might repair broken machinery.
• C)shop-floor control activities.
• D)service systems such as amusement park rides.
• E)all of the above

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Definitions:

Systematic Desensitization

A behavioral therapy technique used to reduce phobias and anxiety through gradual exposure to the feared object or situation combined with relaxation exercises.

Positive Reinforcement

A term from reinforcement theory, positive reinforcement refers to the situation in which a behavior is followed by positive consequences and thus is likely to be repeated.

Punishment

The imposition of a penalty or consequence as a result of a person's actions or behaviors, intended to reduce or eliminate those behaviors.

Intrinsic Motivation

The drive to perform activities for their own sake and for the internal satisfaction and fulfillment they bring, rather than for external rewards.