Sample Observations of a Claims Processor Made Over a 160-Hour

question 10

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the standard time per unit?

• A)0.42 minutes
• B)16.0 minutes
• C)17.4 minutes
• D)20.0 minutes
• E)21.7 minutes

---

Definitions:

Leader-initiated

Actions or directives that are started or established by a leader in order to guide or influence the behavior and outcomes of a group or organization.

Successful Vision

A clear, inspirational and strategic plan for the future that is communicated effectively and embraced by others.

Uplifting and Inspiring

Actions or communication that motivate individuals to improve themselves and their circumstances, fostering a positive and enthusiastic environment.

Visioning Application

The process of using one's vision or foresight in practical scenarios to guide decisions and create future plans.