In the Service Sector,scheduling Customers Is a Type of ________

question 95

Essay

In the service sector,scheduling customers is a type of ________ management,while scheduling the workforce is a type of ________.

---

Definitions:

Learning Orientation

An individual's predisposition towards viewing situations as opportunities for gaining new knowledge and skills, rather than as tasks to be completed.

Primacy Effect

The tendency to remember information that is presented first better than information that is presented later.

Stereotyping

is the act of categorizing individuals into groups and making assumptions about them based on generalizations.

Self-Serving Bias

A cognitive bias where individuals attribute positive outcomes to their own actions and negative outcomes to external factors.