In the Mass Service and Service Factory Quadrants of the Service

question 25

Multiple Choice

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

• A)automation.
• B)standardization.
• C)tight quality control.
• D)removing some services.
• E)customization.

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Definitions:

Marginal Cost

It's the cost incurred by producing one additional unit of a product or service.

Marginal Revenue

The extra revenue generated from the sale of an additional unit of a product or service.

Externalities

Financial repercussions impacting bystanders who are not directly involved, which can be beneficial or detrimental.

Efficient Level

Efficient Level refers to the optimal amount of production or activity that maximizes benefits or utility while minimizing costs or waste.