Identify the Techniques for Improving Service Productivity

question 143

Essay

Identify the techniques for improving service productivity. For any two techniques, describe in a short paragraph, and include an example.

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Definitions:

Human Resource Management

The strategic approach to the effective management of people in an organization to help it gain a competitive advantage.

Psychological Contract

An unwritten agreement that sets out mutual expectations and obligations between employers and employees beyond the formal contract of employment.

Traditional Version

Refers to the original or long-standing method, approach, or form of something, typically contrasted with more modern versions.

Total Quality Management

A management approach focused on continuous improvement of processes in products and services, involving all members of an organization.