Identify the Ten Determinants of Service Quality

question 86

Essay

Identify the ten determinants of service quality.Describe two of them in a sentence or two each.

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Definitions:

Procedures

Step-by-step instructions designed to perform a specific task or solve a particular problem.

Communication Obstacle

Any barrier that prevents effective exchange of ideas or information between people, such as language differences, cultural misunderstandings, or physical barriers.

Obstacle Explanation

The process of detailing or clarifying the nature, causes, and potential solutions for barriers or challenges faced.

Bypassing

Occurs when there is a misunderstanding or lack of clarity in communication due to differences in the interpretation of words or phrases.