Which of the Four Major Categories of Quality Costs Is

question 7

Multiple Choice

Which of the four major categories of quality costs is particularly hard to quantify?

• A) prevention costs
• B) appraisal costs
• C) internal failure costs
• D) external failure costs
• E) None is hard to quantify.

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Definitions:

Psychological

Pertaining to the mind or mental processes, often involving emotional and behavioral aspects of individuals.

Social

Relating to society or its organization, or the interaction and communication among people within a community or group.

Legal

Pertaining to the system of rules and guidelines that govern behavior and practices within a society.

Conditioned Reinforcer

A stimulus that gains its reinforcing power through its association with a primary reinforcer; also known as a secondary reinforcer.