Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

---

Definitions:

Presentation Format

The method or style in which information is arranged and delivered to an audience, such as slides, posters, or demonstrations.

Presentation Format

The layout and method of delivering information, such as a speech, slide show, or demonstration.

Prospective Buyers

Individuals or entities that are potential customers showing interest in purchasing a product or service.

Problem Identification

The initial step in the problem-solving process, involving the recognition that a problem exists and the definition of the problem.