Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Personal Control

The extent to which an individual perceives control over their environment and decisions affecting their life.

Affiliation Need

The need to build relationships and to feel part of a group.

Social Bonding

The process of developing relationships and connections between individuals through emotions, interests, and interactions.

Survival Value

Survival Value refers to the extent to which a trait or behavior enhances an organism's chances of survival and reproduction in its environment.