A Recent Consumer Survey Conducted for a Car Dealership Indicates

question 215

Multiple Choice

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality?

• A) communication, courtesy, and credibility
• B) competence, courtesy, and security
• C) competence, responsiveness, and reliability
• D) communication, responsiveness, and reliability
• E) understanding/knowing customer, responsiveness, and reliability

Understand the different types of markets and their functions within the financial system.

Differentiate between primary and secondary markets.

Recognize the role and significance of financial intermediaries in the financial system.

Understand the concept of investment term and maturity and the implications for financing.

---

Definitions:

Protein Molecule

A large, complex molecule made up of one or more chains of amino acids, essential for the structure, function, and regulation of the body's tissues and organs.

Polypeptide Chain

A single linear chain of amino acids bound together by peptide bonds, forming part of or the whole protein molecule.

Ionic Bonds

Chemical bonds formed between two ions with opposite charges through the transfer of electrons.

Amino Acids

Organic compounds that serve as the building blocks for proteins, containing both an amino group and a carboxyl group.