Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?

• A) access
• B) courtesy
• C) credibility
• D) reliability
• E) responsiveness

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Definitions:

Activity-Based Costing

A costing method that identifies activities in an organization and assigns the cost of each activity with resources to all products and services according to the actual consumption by each.

Activity Cost Pools

Groups of costs segmented based on activities performed, used in activity-based costing to allocate costs more accurately.

Machine-Hours

Machine-hours are a measure of the total time machines are operated during a specific period, typically used for allocating manufacturing overhead costs.

Batches

Groups of items or goods processed or produced together as a single unit, typically within the same production run or period.