What Is a Popular Measurement Scale for Service Quality That

question 199

Multiple Choice

What is a popular measurement scale for service quality that compares service expectations with service performance?

• A) COQ
• B) SPC
• C) KAIZEN
• D) SERVQUAL
• E) TQM

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Definitions:

Microtubules

Cytoplasmic tubular structures that are involved in various cellular processes including cell division and intracellular transport.

Spindle Fibers

Protein structures that form during cell division to separate chromosomes into the daughter cells.

Centrioles

Cylindrical structures found in animal cells that play a crucial role in cell division by helping to organize the mitotic spindle.

Anticodon

A sequence of three nucleotides in a tRNA molecule that pairs with a corresponding codon in mRNA during protein synthesis.