The Post Office Uses a Multiple Channel Queue, Where Customers

question 9

Essay

The post office uses a multiple channel queue, where customers wait in a single line for the first available window. If the average service time is 1 minute and the arrival rate is 7 customers every five minutes, find, when two service windows are open,
a.the probability both windows are idle.
b.the probability a customer will have to wait.
c.the average time a customer is in line.
d.the average time a customer is in the post office.

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Definitions:

Allocentric Orientation

A personality trait or perspective characterized by placing the needs, desires, and viewpoints of others above one's own, often linked to collectivist cultures.

Need For Uniqueness

The drive or desire of individuals to distinguish themselves from others through their behaviors, possessions, or beliefs.

Fashion Orientation

An individual's attitude, interest, and knowledge level regarding fashion and trends.

Hierarchy Orientation

Hierarchy orientation refers to the degree to which societies, organizations, or groups value structured ranking and the distribution of power among members.