If an Individual Does Not Recognize That He or She

question 19

True/False

If an individual does not recognize that he or she is facing an ethical dilemma, then ethical judgment is likely not to occur.

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Definitions:

Bureaucratic Control

Control accomplished through rules and routines.

Standardized Rules

Established and uniform procedures and criteria that apply to all relevant parties in a given context to ensure consistency and fairness.

Scripted Greetings

pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.

Output Control

A management process where actual output is measured, compared to desired output, and adjustments are made as necessary to achieve objectives.