Briefly Describe the Common Types of Distortions That Occur Within

question 155

Essay

Briefly describe the common types of distortions that occur within the perceptual process.

Identify the elements of effective organizational e-mail use.

Distinguish between interpersonal and impersonal communication.

Understand the concept and significance of upward, downward, and horizontal communication in an organization.

Understand the concept of nonverbal communication and its impact on the communication process.

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Definitions:

Horn and Halo

A cognitive bias that allows one outstanding trait, either good (halo) or bad (horn), to overshadow other traits in making judgments about someone or something.

Behavioral Observation Scales

Behavioral Observation Scales are assessment tools used to rate the frequency of specific behaviors performed by employees, typically utilized in performance evaluations.

Norm-Referenced Appraisal

A method of assessment where an individual's performance is compared to that of others, rather than against a standard criterion.

Rater Training

A training process for individuals who evaluate the performance of others, aimed at improving the accuracy and consistency of their assessments.