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Alpha Construction Is Having a Dispute with a Home Buyer

question 77

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Alpha Construction is having a dispute with a home buyer about some of the terms of their building contract. Both Alpha and the home buyer want to avoid the expense of going to court, but they cannot agree on how to settle their disagreement.
-Alpha wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is a(n) ________.


Definitions:

Self-verification

The tendency for individuals to seek confirmation of their self-concept, whether positive or negative, from the external environment.

Symbolic Self-completion

A theory that individuals strive to achieve and maintain self-definitions, and when they feel incomplete in a certain role, they seek symbols that represent success in that area.

Social Comparison

The process of evaluating oneself by comparison with others, often in terms of abilities, achievements, and social status.

Sociometer Model

The idea that a basic function of self-esteem is to indicate to the individual how much he or she is accepted by other people.

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