Alpha Construction Is Having a Dispute with a Home Buyer

question 5

Multiple Choice

Alpha Construction is having a dispute with a home buyer about some of the terms of their building contract. Both Alpha and the home buyer want to avoid the expense of going to court, but they cannot agree on how to settle their disagreement.
-The two parties eventually agree to ask Sam Jones, an attorney and trusted friend, to help them informally to solve their problem. Sam's role is that of a(n) ________.

• A) mediator
• B) arbitrator
• C) conciliator
• D) consultant
• E) officiant

---

Definitions:

Elimination By Aspects

A decision-making approach in which alternatives are evaluated against criteria that have been ranked according to importance.

Additive Strategy

A problem-solving technique that involves systematically adding all possible elements together to find a solution.

Representativeness Heuristic

A cognitive shortcut that involves judging the probability of an event by how much it resembles what we consider to be a typical example of that event.

Availability Heuristic

A quick-thinking process that depends on the first examples that pop into someone's head when they are considering a particular subject, idea, approach, or choice.