Zeus Industries Sells Satellite Television Systems

question 25

Multiple Choice

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-Which of the following best characterizes the communication problem occurring between employees and senior management?

• A) filtering
• B) sabotage
• C) communication apprehension
• D) overload
• E) selective perception

---

Definitions:

Acquisition Stage

In Schaie’s theory, the time in cognitive development (during childhood and adolescence) when an individual is sheltered from the majority of life’s responsibilities and can learn a skill or a body of knowledge regardless of whether it has any practical goal or social implications.

Achieving Stage

In Schaie’s theory, the stage of cognitive development when a young adult must apply her intellectual skills to the achievement of long-term goals, carefully attending to the consequences of the problem-solving process.

Sociological Perspective

The sociological perspective is a viewpoint in sociology that emphasizes the interplay between individuals and the wider social and cultural context in shaping behavior and social phenomena.

Marker Events

are significant occurrences or milestones that mark a particular point or period in time, often influencing future developments or decisions.