Erin Works on a Software Help Desk

question 88

Multiple Choice

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

• A) It is a simple, unambiguous feeling.
• B) It interferes with her capacity to work effectively.
• C) It has a contextual stimulus.
• D) It can be controlled given some time.
• E) It cannot be controlled when it is elicited.

---

Definitions:

Rules of Evidence

The legal principles that govern the admissibility, relevance, and quality of evidence in court proceedings.

Natural Justice

A legal philosophy that focuses on ensuring fairness in judicial, legal, and administrative decisions, emphasizing procedures like the right to a fair hearing and the rule against bias.

Notice of the Hearing

A formal document sent to involved parties indicating the time, date, and place of a forthcoming legal hearing.

Punitive Damages

Monetary compensation awarded to a plaintiff, over and above actual damages, to punish a defendant for egregious conduct.