If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 22

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?

• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviance

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Definitions:

Page Principles

A set of guidelines established by Arthur W. Page that outline the best practices for effective corporate public relations.

Relevance

The degree to which something is related or useful to what is happening or being talked about.

Corporate Social Responsibility

Encompasses a company's efforts to improve society in ways that go beyond the interests of the firm and that which is required by law.

1960s

A decade known for significant social, political, and cultural change, including advancements in civil rights, environmental awareness, and global relations.