Explain How a Worker's Emotional State Can Affect Customer Service

question 59

Essay

Explain how a worker's emotional state can affect customer service and customers.

---

Definitions:

Hypnotic Suggestion

A technique used in hypnosis where a suggestion is made to the individual to trigger a change in perception, cognition, or behavior.

Spacing Effect

A phenomenon where learning is more effective when study sessions are spaced out over time rather than conducted in one single marathon session.

Repressed Memories

Memories that have been unconsciously blocked due to being associated with a high level of stress or trauma.

Early Childhood Abuse

Exposure to adverse experiences, including physical, sexual, and emotional abuse, during the early years of life, impacting long-term well-being and development.