The Following Statements Are About the Relationship Between Job Satisfaction

question 55

Multiple Choice

The following statements are about the relationship between job satisfaction and customer satisfaction for front line employees who have regular customer contact. I. Employee satisfaction is positively correlated to customer satisfaction.
II) Employee satisfaction has no correlation to customer satisfaction.
III) Satisfied customers tend to raise employee satisfaction.
Which of these statements are true?

• A) I only
• B) II only
• C) III only
• D) I and III
• E) II and III

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Definitions:

Demonstrated Requirements

Clearly defined and verified needs or conditions that must be met or complied with.

Limitation Clauses

Provisions in a contract or law that restrict the time period within which a legal action can be brought or certain rights can be enforced.

Insurance Contracts

Agreements between an insurance provider and an individual or entity, outlining the terms for coverage against specified risks in exchange for premiums.

Clause Ambiguity

A situation where a provision in a contract or document can be interpreted in more than one way, leading to uncertainties or disputes.