Employees at Acme Express Are Dissatisfied with Working Conditions, Salary

question 98

Multiple Choice

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) acceptance

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Definitions:

Formal Sanctions

Official and authorized penalties or rewards imposed by a governing body or institution to enforce rules or laws.

Mores

Social norms that are widely observed and have great moral significance, guiding the moral and ethical behavior within a society.

Core Values

Fundamental beliefs or guiding principles that dictate behavior and action for an individual or organization.

Culture Wars

Conflicts between groups with differing ideals, beliefs, and practices regarding cultural, moral, and religious issues.