An Organized Set of Statements That Explain Observations, Integrates Different

question 24

Multiple Choice

An organized set of statements that explain observations, integrates different facts or events, and predicts future outcomes is called a(n)

• A) Theory.
• B) Adaptation.
• C) System.
• D) Event.

Understand the key components and goals of customer relationship management (CRM) programs.

Identify strategies for enhancing customer loyalty and profitability through CRM.

Recognize the importance of personalizing the marketing mix to retain and attract customers.

Understand the concept of customer loyalty and different types of loyalty.

---

Definitions:

Cerebral Cortex

The outer layer of the brain's cerebral hemispheres, involved in complex functions including sensory perception, thought, language, and consciousness.

Dissociative Identity Disorder

A severe form of dissociation, a mental process which produces a lack of connection in a person's thoughts, memory, and sense of identity, formerly known as multiple personality disorder.

Altered State

A condition of consciousness distinctly different from normal waking consciousness, often brought about by drugs, meditation, hypnosis, or extreme stress.

Executive Function

A set of cognitive processes including attentional control, inhibitory control, working memory, and cognitive flexibility, essential for reasoning, problem-solving, and planning.