What Is Customer Orientation? Why Is It Important in a Global

question 23

Essay

What is customer orientation? Why is it important in a global environment? What role does cost management play in serving customers?

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Definitions:

Government

The organization or system through which a community, state, or nation is governed and regulatory policies are implemented.

Subsidizes

Financial aid supplied by the government to an industry or business so that the price of a commodity or service may remain low or competitive.

Steel

A hard, strong alloy made primarily of iron and carbon, used extensively in construction and manufacturing.

Substitutes

Goods or services that can be used in place of each other, where an increase in the price of one leads to an increase in the demand for the other.