From the Customer Perspective, Which of the Following Might Be

question 69

Multiple Choice

From the customer perspective, which of the following might be an appropriate measure for improving product quality?

• A)customer profitability
• B)cost per customer
• C)percentage of returns
• D)number of patents pending

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Definitions:

Observational

A method of collecting data without manipulating the study environment or subjects, simply observing and recording information as it occurs naturally.

Experimental

Pertaining to the method or practice of testing hypotheses under controlled conditions to explore causality or effect.

Paired-Difference T-Test

A statistical technique employed to assess if there's a significant difference between the means of two connected groups by comparing them.

Significant Difference

A statistical assessment that indicates whether two or more groups differ from each other in a meaningful way, typically beyond what could occur by chance.