The following information pertains to Molotov, Inc., for 2016: 
Quality costs are what percentage of sales?
Definitions:
Rational Brainstorming
A method of idea generation focusing on logical and structured approaches to solve problems or generate new concepts.
Lateral Thinking Technique
A problem-solving approach that involves looking at situations or challenges from a new and unconventional perspective, often leading to creative solutions.
Cross-Fertilization
The sharing or exchange of ideas, knowledge, or innovation across different disciplines, organizations, or cultures, leading to new insights or developments.
Satisficing
A decision-making strategy that aims for a satisfactory or acceptable outcome, rather than the optimal solution.
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