In Activity-Based Management, Which Quality Cost Would NOT Be Considered

question 105

Multiple Choice

In activity-based management, which quality cost would NOT be considered value-added?

• A) recruiting
• B) quality circles
• C) supplier certification
• D) inspection of materials

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Definitions:

Arousal Theory

A theory in psychology that suggests people are motivated to maintain an optimal level of arousal, which varies by individual, to perform tasks optimally.

Aversive Effects

Unpleasant outcomes or reactions that are intended to discourage a behavior or action.

Boredom

A state of disinterest or weariness that occurs when an individual feels unengaged by their current activity or surroundings.

Self-Actualization

According to Maslow, one of the ultimate psychological needs that arises after basic physical and psychological needs are met and self-esteem is achieved; the motivation to fulfill one’s potential.