David's Firm Had Grown Steadily and the Products and Systems

question 66

Multiple Choice

David's firm had grown steadily and the products and systems had become more and more complicated.He had been a star representative and had personally serviced and developed all his accounts.In the past year or so,David and his sales colleagues have been changing their approach due to the sales growth and increasing product complexity.Customer relationships are now being handled more and more by __________-whose primary duties are order getting,order taking,or sales support-which is typical of firms experiencing this kind of growth.

• A) manufacturer's representatives
• B) brokers
• C) sales administrators
• D) junior sales reps
• E) selling teams

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Definitions:

Social Support

Assistance and comfort received from friends, family, and others, which is crucial for mental health and overcoming difficult times.

Adaptation-level Phenomenon

The psychological process by which individuals adjust their expectations and perceptions based on past experiences or reference points.

Problem-focused Coping

A coping strategy where one directly tackles a stressful situation by finding solutions to the problem causing the stress.

Pessimism

A predisposition towards perceiving negative outcomes or expecting the least favorable scenarios, accompanied by a deficiency in optimism or trust regarding what lies ahead.