Which of the Following Is Not One of the Five

question 12

Multiple Choice

Which of the following is not one of the five dimensions used by consumers to determine overall service quality?

• A) assurance
• B) reliability
• C) acceptability
• D) responsiveness
• E) empathy

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Definitions:

Plessy V. Ferguson

A landmark 1896 U.S. Supreme Court decision that upheld the constitutionality of racial segregation under the "separate but equal" doctrine.

Segregated Facilities

Public or private establishments that were separated based on race or ethnicity, typified by signs designating usage by either 'whites' or 'colored' during periods of legal segregation.

Fourteenth Amendment

An amendment to the United States Constitution, granting citizenship to all persons born or naturalized in the U.S., including former slaves, and providing all citizens with equal protection under the laws.

Chinese Exclusion Act

1882 law that halted Chinese immigration to the United States.