By Changing a Standard from "Be Nice to Customers" to "Greet

question 46

Multiple Choice

By changing a standard from "be nice to customers" to "greet every customer,and if possible by name," a services marketing manager has created a(n) __________ goal.

• A) insurmountable
• B) invisible
• C) empowerment
• D) measurable
• E) inseparable

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Definitions:

Deuterostomes

A group of animals characterized by the development of the mouth from an opening other than the blastopore during embryonic development.

Derived Characteristics

Traits that are present in an organism but were absent in the last common ancestor of the group to which the organism belongs.

Flightless Bird

A bird that has evolved to lose the ability to fly, often due to changes in its habitat or predation pressures.

Pelicans

Large water birds known for their distinctive pouches under their beaks, belonging to the family Pelecanidae.