When Travelers Are Bumped from Overbooked Flights, They Are Frequently

question 116

Multiple Choice

When travelers are bumped from overbooked flights, they are frequently offered vouchers good for future travel. The dollar value of the voucher is the airline's estimate of

• A)perishable value.
• B)distributive fairness.
• C)empowerment.
• D)procedural justice.
• E)the size of the knowledge gap.

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Definitions:

Overcome Objections

The process of addressing and resolving concerns or issues raised during a negotiation or sales pitch.

Additional Benefits

Additional benefits are perks or rewards provided in addition to the main or standard benefits, often serving to enhance the overall compensation or satisfaction of an individual.

Immediate Action

A prompt response or measure taken as soon as possible, usually in reaction to an urgent or critical situation.

Indirect Approaches

Communication or action strategies that are not straightforward but instead use suggestion, implication, or subtlety.