Which of the Following Is Not a Recommended Strategy for Service

question 145

Multiple Choice

Which of the following is not a recommended strategy for service recovery?

• A) listening to the customer
• B) finding a fair solution
• C) resolving problems quickly
• D) silencing an irate customer before the individual makes any angry outbursts
• E) following procedural fairness when solving problems

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Definitions:

Output

The total amount of goods or services produced by a company, industry, or economy within a given period.

Slanderous Campaign Ads

Defamatory or malicious advertising used especially during political campaigns to harm the reputation of an opposing candidate.

Vote Determination

The process by which preferences or decisions are expressed and counted, often within the context of elections or decision-making bodies, to decide outcomes.

Profit Maximization

The method through which a company identifies the pricing and production quantity that yields the highest profit.